Shipping policy

Last updated: October 15, 2026

Thank you for shopping with Scherer's Jewelers. This policy explains how we ship your order, what it costs, and what to expect after you buy.

Order Processing

Except as otherwise stated on our website, orders are typically processed within 2 business days during store business hours (Tuesday-Fridays, excluding holidays).

You'll receive a confirmation email with tracking as soon as your order ships, if the shipping method supports it.

Please note occasionally items listed online may be temporarily out of stock or backordered. We will make every effort to communicate any shipping delay or canceled order as soon as possible.

Shipping Methods & Delivery Times

Available shipping methods and estimated delivery times are shown at checkout. Delivery times are estimates, not guarantees, and begin once your order ships. They may be affected by carrier delays, weather, or other events outside our control. We ship through USPS, UPS, or FedEx.

In-store pickup is available, please select at checkout. Items are processed within 1-2 days Tuesdays-Saturdays.

Shipping costs

Items from $1 to $2,500: $15 for standard delivery (*excluding glassware)

Items from $2,500-$9,999: $25 for standard delivery (*excluding glassware)

Please contact us to make arrangements on items over $10,000

*All glassware only orders are flat rate $20 shipping

All items shipped by Scherer's Jewelers are insured to the point of signature.

Order Tracking

Once your order ships, we'll email you a confirmation with a tracking number and link, if applicable. Please note tracking information may take time to update after you receive it.

Shipping destinations

We currently ship to the United States.

International orders may be subject to customs duties, import taxes, fees, and customs delays. Any applicable charges collected at checkout will be shown before you complete your purchase.

Address accuracy

Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it.

Lost, damaged, or delayed packages

If your order is lost, damaged, or delayed, contact us and we will help you work with the carrier.

Order Changes & Cancellations

Need to change or cancel your order? Contact us as soon as possible. We may be able to accommodate changes before your order ships, but we cannot guarantee it.

Questions?

Contact our team at customerservice@scherersjewelers.com.

For returns:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend shipping via registered or insured mail. We are not responsible for any lost or stolen packages. Please view our full return policy here.